Why Airlines Would Have Turbulence Without Their HR Departments

Jill Yarberry-Laybourn Human Resources, Issue 10 - March/April 2014 Leave a Comment

Director of People Shari Conaway helps Southwest Airlines outfly its competition as steward of its “servant leadership” mission. By Jill Yarbarry-Laybourn The man leans down and kisses his little girl softly on the forehead. Gently, he hands her off to her mother. Just before he walks into the corridor leading to the airplane, he turns and gives the girl a …