Despite the rise of new technology, these three practices to communicate, engage and influence people will always be timeless.
Are you a communication “Adaptor” or Velociraptor?
Develop your six sense of communication with these tips from author and Forefront contributor Steve Rush
The Emergence of the High-Tech Contact Center
21st century solutions give organizations the opportunity to make the customer service experience much more efficient. Every business has a contact center, whether they know it or not. From small, help-desk contact centers to large-scale, multisite, multimedia contact centers, businesses need contact center solutions that enable remote workers, integrate business processes, control costs, and ensure business continuity. The contact center …
Does Your Brand Have a SOUND?
Audio branding is not just a trendy development in marketing. It’s a powerful way to connect with and influence your audience. As a leader, it’s critical to stay aware of trends and to adapt to them. One trend that has moved along inexorably is the addition of audio to all kinds of internal and external media. Sales brochures have given …
10 Questions to Ask Yourself Before Your Next Sales Presentation
Your public speaking ability can be an asset or a liability. Asking yourself these key questions before you engage your audience can make all the difference. The biggest challenge for a newer sales team might be how they actually feel when they give presentations. Many first-time speakers want to feel confident, want to engage their audience and want to …
Presenting Bold New Ideas With Confidence
Have a good idea, but reluctant to share it with others? Here’s a useful checklist to help you present your ideas confidently.
Breakdowns in Communication: It’s All in Your Head
Speaking the same language as others but felt like you weren’t when talking to them? The problem could be differences in “mental dialects.” The Director of Operations at a global telecommunications company was frustrated. “Bill and I spend so much time talking circles,” Don told me, referring to a key direct report who has been working for him for nearly …
Constructive Confrontation in the Workplace:
Three things to keep in mind when having a difficult conversation with a coworker, employee, or boss. To successfully navigate workplace conflict, managers must be able to confront team members in a positive, productive manner. Whatever the situation, whether two people are actively quarreling or whether one person’s behavior is impacting the entire work culture, a manager must be able …
This information will never be shared with third parties.