Intelicare Direct CEO Gabriel Bristol gives a word of advice on how to achieve and maintain excellent customer service at any company. By Gabriel Bristol What is excellent customer service? How do you define it? More importantly, how do you fix it if you don’t have it? If you posed these questions to your customers or potential customers, a majority …
Woodie Dixon on how to juggle details, find a greater objective, and carry out the ultimate vision. By Maggy Carlyle Editor’s Note: Woodie Dixon is the General Counsel and Senior Vice President of Business Affairs at the Pac-12 Conference. He will be featured in issue 12 of Forefront Magazine, out on July 11. We reached out to a former colleague …
Gratitude is an extremely effective but often ignored ingredient in the workplace. After extra time with family and friends this summer, it’s possible that you, like me, feel more aligned and grateful. But if we think about gratitude only once or twice a year, we overlook the immense power of practicing it daily, especially in a business context. A …
Letting go is hard, but it doesn’t have to be painful. Blue Pearl President Joel Freimuth gives family-operated businesses a lesson on how to create a smooth hand-off. In the case of family-operated businesses, there has been a growing conflict of interest when it comes to handing down the keys. Often, the sense of reluctance stems from the generation gap …
Companies without a Chief Sales Officer could be missing out on the opportunity to gain a financial boost, strategic advancements and an edge over their competitors. By Chuck Reaves Is your company a sales-driven organization? When asked this question, most Chief Executive Officers (CEOs) answer yes. When asked if they have a Chief Sales Officer (CSO), almost all of them …
Brad Karsh Discusses the First Fully Global Generation and What Effect They’ll Have on the International Workforce. We’ve been hearing a lot about Millennials since the start of this millennium. But what about the next batch of workers, whose oldest members were born in 1995? Generation Z is already entering college, starting internships, volunteering and shaking things up on all …
If your core values don’t match the way you interact with the people around you, your impact as a leader may not be how you perceive it to be. When you’re driving down the road and see those flashing blue lights in your rearview mirror, what’s the first thought that pops into your mind? If you’re like most people, you …
If you’re a leader of your organization, understanding the three basic employee types can make your company much more efficient. Mike was the CFO of a large manufacturing company in Texas. He was an outstanding executive and he accepted this position because it suited his strengths to a tee. The company was looking for a very strategic Head of Finance …
Far too often, CEOs are busy doing things that diminish both their own productivity, and that of their companies. Everyone knows that Superman’s sole weakness is a mineral called Kryptonite. If he came in contact with the substance, it would slowly drain his powers, weakening him until proving fatal. Superman knows he must avoid Kryptonite at all costs if he …
Whether you’re in the B2B or the B2C category, your blog should engage your audience and grow your business. I love piña coladas (cue Jimmy Buffet), but I’d much rather sip on one while sitting on a beach in Hawaii than in my backyard watching a neighbor hang laundry. At the end of the day, experience is the only thing …
Although “work” is often mixed with recreational and social activities, etiquette expert Margaret Page explains how some things need to always remain separate. Once, the line between our labor and our leisure was abundantly clear: 9 am to 5 pm was work, and evenings and weekends were for play. Today, in the age of entrepreneurship and new workplace order—where going …
Hiring highly talented and motivated people (“A Players”) can spell the difference between success and mediocrity for your organization. Your business doesn’t run itself. The quality of your organization depends on the quality of your team: A motivated, energized staff is the key to companywide success. You want “A Players,” those colleagues who contribute disproportionately to the advancement and profitability …
For many executives, a whopping 90% of their time devoted to marketing is spent in meetings, yet little time is used to actually work on marketing. There is an old adage that states, “For marketing leaders on the client side, 90 percent of the time is spent meeting discussing what to do and 10 percent of the time doing it.” …
To succeed in the world of business, there are several things to consider. Here are a few of the most important details that you should focus on. In her role as EVP and CHRO, Susie Robinson often discusses career tactics with young professionals. Here is some of her key advice to the next generation of business leaders: Beyond Personality, Showcase …
21st century solutions give organizations the opportunity to make the customer service experience much more efficient. Every business has a contact center, whether they know it or not. From small, help-desk contact centers to large-scale, multisite, multimedia contact centers, businesses need contact center solutions that enable remote workers, integrate business processes, control costs, and ensure business continuity. The contact center …
This information will never be shared with third parties.